Privacy Policy

1. Scope

This Privacy Policy explains how Untangly.ai ("we," "us," "our") collects, uses, discloses, and protects information when you visit our website, create an account, use our software platform, or interact with our services (collectively, the "Services"). If you use Untangly.ai on behalf of an organization, this Privacy Policy applies to information processed in connection with your use of the Services.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name, email address, phone number
• Company name, job title
• Billing information
• Account credentials
• Support requests and communications
• Any information submitted through forms or settings

B. Customer Data

When you use the Services, we may process data you submit to the platform, including:

• Contacts and contact information
• Notes, projects, and workflow records
• Communications metadata
• Calendar events
• Email-related information
• Files and attachments
• Internal CRM records

C. Information from Third-Party Integrations

If you connect third-party accounts, we may receive information from those services in accordance with your permissions and settings.

Google Integrations

If you authorize Google access, we may receive and process information associated with your Google account basic profile information, Gmail data necessary to provide email-related features, and Google Calendar data necessary to provide calendar-related features. We use Google user data only to provide or improve user-facing features that you request within Untangly.ai, such as email integration, message association, contact workflows, and calendar synchronization. Untangly.ai does not sell Google user data and does not use Google Workspace API data obtained through restricted or sensitive scopes to develop, improve, or train generalized artificial intelligence or machine learning models.

Microsoft Integrations

If you authorize Microsoft access, we may receive and process information associated with your Microsoft account basic profile information, Outlook email data necessary to provide email-related features, and Outlook calendar data necessary to provide calendar-related features. We use Microsoft integration data only to provide the features and functions you enable within Untangly.ai.

D. Automatically Collected Information

We may automatically collect certain technical and usage information, such as:

• IP address and browser type
• Device type and operating system
• Referring URLs and pages viewed
• Actions taken within the Services
• Timestamps and log data
• Cookie and similar technology data

3. How We Use Information

We may use information we collect to:

• Provide, operate, maintain, and improve the Services
• Create and manage user accounts
• Authenticate users and secure the Services
• Provide CRM, communication, automation, and calendar functionality
• Enable and maintain third-party integrations you authorize
• Process transactions and manage billing
• Respond to support requests and communicate with you
• Monitor performance, troubleshoot issues, and improve reliability
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Enforce our agreements and policies

4. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more of the following legal bases: performance of a contract, legitimate interests (such as operating, securing, and improving our Services), compliance with legal obligations, and consent (where required). If we rely on consent, you may withdraw it where permitted by law, but that will not affect processing already carried out.

5. Google API Data Use Disclosure

If you connect your Google account, Untangly.ai accesses Google user data only with your authorization and only for the limited purposes needed to provide requested features within the Services. Information received from Google APIs is handled in accordance with the Google API Services User Data Policy, including the Limited Use requirements, where applicable.

In particular:

• We do not sell Google user data
• We do not use Google user data for advertising
• We do not use Google Workspace API data obtained through restricted or sensitive scopes to develop, improve, or train generalized artificial intelligence or machine learning models
• We only retain and use Google data as needed to provide or secure user-facing functionality, comply with law, and enforce our policies

6. How We Share Information

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that help us operate our business and Services, such as hosting providers, analytics providers, authentication providers, customer support tools, payment processors, and infrastructure providers.

B. Integrations and User-Directed Sharing

If you enable integrations or direct us to share information with third-party services, we will share information as necessary to provide those integrations or as instructed by you.

C. Legal and Compliance Reasons

We may disclose information if we believe doing so is necessary to comply with applicable law, regulation, legal process, or governmental request; enforce our agreements; protect the rights, property, or safety of Untangly.ai, our users, or others; or detect or prevent fraud or security issues.

D. Business Transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets.

We do not sell personal information or Google user data.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain account functionality, comply with legal, tax, accounting, audit, and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data, your account settings, contractual requirements, and applicable law. If you disconnect an integration or delete data, copies may remain for a limited period in backups, logs, or where retention is required by law or legitimate business purposes.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Your Choices

Depending on the Services and your jurisdiction, you may be able to:

• Access, update, or delete certain account information
• Disconnect Google or Microsoft integrations
• Control cookie settings through your browser
• Opt out of non-essential marketing communications
• Request information about how your personal information is processed

You may also revoke OAuth access directly from your Google or Microsoft account settings.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including countries where data protection laws may differ from those in your jurisdiction. Where required, we take appropriate measures to protect transferred information.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

12. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, such as the right to request access to personal information, request correction of inaccurate information, request deletion of personal information, object to or restrict certain processing, and request data portability. To exercise any applicable rights, contact us at privacy@untangly.ai. We may need to verify your identity before responding. Some rights may be limited by law.

13. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, analyze traffic and usage, improve site performance, and secure the Services. You can manage cookies through your browser settings. If required by law, we will request consent for non-essential cookies.

14. Third-Party Websites and Services

The Services may contain links to third-party websites or rely on third-party services that we do not control. This Privacy Policy does not apply to third-party websites or services, and we encourage you to review their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice where required. Your continued use of the Services after the effective date of the updated Privacy Policy means you acknowledge the updated policy.

16. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

Google API Data Disclosure

Untangly.ai uses Google OAuth to allow users to securely connect their Google accounts. If you choose to connect Google services, Untangly.ai may access limited Google user data, including Gmail and Google Calendar information, only as needed to provide the features you request, such as email integration, contact association, workflow support, and calendar synchronization.

Untangly.ai does not sell Google user data. Untangly.ai does not use Google Workspace API data obtained through restricted or sensitive scopes to develop, improve, or train generalized artificial intelligence or machine learning models. Information received from Google APIs is handled in accordance with the Google API Services User Data Policy, including the Limited Use requirements, where applicable.